Shipping policy
Shipping Policy
Last Updated: 01.12.2023
- Shipping Times
1.1 We strive to process and ship orders as quickly as possible. The estimated shipping time is 1-3 business days from the receipt of the order.
1.2 Please note that personalized or made-to-order items may have longer processing times. The exact shipping times for such items will be specified on the respective product pages.
- Shipping Costs
2.1 Shipping costs are calculated based on the total weight of the order and the delivery address. The exact shipping costs will be displayed during the checkout process.
2.2 For orders above a certain amount, we may offer free shipping. Details will also be provided during the checkout process.
- Delivery Address
3.1 Please ensure that the provided delivery address is correct. We do not take responsibility for incorrect or incomplete delivery addresses.
3.2 If a delivery address needs to be changed after shipping, please contact us immediately. Note that this may lead to delays or additional costs.
- International Shipping
4.1 We offer international shipping. Shipping costs and delivery times for international orders vary depending on the destination.
4.2 Please note that customs fees, taxes, or duties for international orders must be borne by the customers. We have no control over these fees and cannot predict their amount.
- Shipping Partners
5.1 Our shipping partners may vary depending on the destination. Exact information will be provided to you during the checkout process.
- Tracking
6.1 For most orders, we provide a tracking number. You will receive this via email once your order has been shipped.
- Delays and Issues
7.1 We do not take responsibility for delays or issues related to shipping that are beyond our control, such as strikes, natural disasters, or unforeseen events.
- Contact Information
8.1 For all shipping-related inquiries, please contact us at:
IEB-igorseigener Betrieb - Kunst, Grafikdesign und Upcycling by Igor Sovilj
Lindenstraße 3, 17309 Jatznick
Email: shipping@ieb-shop.com